Types of personal information collected
The types of personal information that we collect and hold will vary depending on your dealings with us. This information may include any or all of the following:
- name, address(es), telephone number(s) and other contact details;
- electronic address(es);
- payment information (such as credit card or bank details);
- other personal information required to provide our services; and
- transaction details relating to your use of our products, services or benefits.
You do not have to provide us with any personal information, however if you do not do so we may not be able to provide you with the products, services or benefits you have requested.
How we collect personal information
Generally, we collect personal information directly from you, such as:
- when you submit information through our website;
- in person;
- in the course of us providing you with a requested product, service or benefit;
- when you have other dealings with us; or
- through a survey prepared by us.
We collect personal information through:
- our related bodies corporate;
- our business partners and our affiliates; and
- third parties who supply services to us.
Why we collect, use and disclose personal information
We will collect personal information for the following purposes:
- to establish and maintain your relationship with us;
- to provide the products or services you have requested from us; or
- to answer any inquiry you make.
We may also disclose your personal information to third parties who work with us in our business to provide, promote or improve the products or services you have requested or are interested in, such as:
- suppliers and contractors;
- marketing consultants and promotions companies; website hosts; and
- consultants and professional advisers.
We will also use and disclose your personal information to send direct marketing to you from us.
The direct marketing may relate to:
- our products and services;
- new developments we believe may be of interest to you.
You may opt-out of receiving this direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication.
How we store and protect personal information
We store personal information in a combination of computer storage facilities, paper-based files and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.
Additionally, we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.
The internet is not a secure method of transmitting information. Accordingly, other than where we use secure socket layer technology (SSL) to ensure information is securely transmitted and processed, we cannot and do not accept responsibility for the security of information you send to or receive from us over the internet, or for any unauthorised access or use of that information.
Do we send personal information overseas?
We will not transfer your personal information outside Australia.
How you can access your personal information
We will take reasonable steps to make sure that the personal information we collect, use or disclose accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact our Privacy Officer by email or at the address detailed below.
At your request, we will provide you with a copy of any personal information which we hold about you, unless an exception under the Privacy Act 1988 applies. We may charge a fee for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.
We will promptly acknowledge and investigate any complaint about the way we manage personal information.
Information is also generated whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance.
How to contact us or make a complaint
The Privacy Officer
PO BOX 111
FORTITUDE VALLEY QLD 4006
We will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations.
Last updated November 2017.